24/7 Customer Support
Learn more about customer support and why it's hard to find a web hosting provider that offers top-class support.
The customer support that you can get from your shared website hosting provider is very important, regardless if you have pre-sales questions and you are not a client yet, or you've got some technical trouble with a current account. Prompt and clear info regarding a question or a problem can save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from a genuine hosting supplier and not from a reseller. If you get a hosting account from a company that doesn't own its servers and it cannot access them right away, it's quite possible that you'll wait for a day or two so as to get a response to any kind of question, which means that your sites may remain offline for a long time. In comparison, a supplier which provides different means of communication and has a support team available at any time can assist you right away and help you reduce or completely avoid any downtime and possible losses.
24/7 Customer Support in Shared Website Hosting
We supply 24/7 customer, billing and tech support for all of our Linux shared website hosting packages
. Even if you are not our client yet and you have questions, we will assist you in a timely manner and supply you with the necessary information, so as to give you the choice to make the very best decision when you purchase a new website hosting account. We're available twenty-four seven, including weekends and holidays, and we provide various means of communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we now have a couple of phone numbers around the world, so that you can call the one which is closer to you. The maximum response time for your emails and the tickets is one hour. The regular response time is around 15-20 min, which means that you can forget about waiting for a few days to receive assistance for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to get well-timed support, particularly when your web site is not functioning as it should be for some reason. All of our Linux semi-dedicated packages
come with 24/7 customer and technical support, therefore in case anything comes up, you're able to use various methods to get in touch with us - telephone line with multiple local numbers around the globe, live chat, email messages and tickets. The first two options are for billing, pre-sales and basic issues, so that if you do not have an account yet, for example, you are able to receive additional info regarding our services, or we will assist you with less complex tech problems. The second two methods are for strictly technical troubles or everything that's more time-consuming considering that it is much easier track the correspondence between you and our tech support crew. The warranted max reply time for them is merely 1 hour, the actual one - 15-20 minutes, therefore you will not need to wait for a whole day in order to receive support as you may need to do with various other service providers.
24/7 Customer Support in VPS Hosting
If you have a Virtual Private Server through our company, you can get in touch with us 24/7 for any kind of server-related issue or forany problems and / or questions regarding the pre-installed software the server comes equipped with. In case you haven't purchased a virtual private server
package yet, you can find out much more about our solutions by giving us a telephone call or through the live chat service. For more tech issues, you can send an email or open a ticket from your billing Control Panel and you will get support within no more than one hour irrespective of the time of the day, even on holidays and weekends. The typical reply time generally does not extend past half an hour. If you're looking for assistance with third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can add to every single VPS package and our admins will help you with any installation or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server
packages that we supply come with 24/7 support through numerous methods of communication and with a 1-hour maximum answer time warranty. When you want to learn more about the plans or you have any kind of general or billing questions, you will be able to phone one of the local numbers we have internationally or you could use our live chat service and consult with a live agent. For strictly technical issues which need assistance from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an e-mail, because all of these channels are more appropriate to track a certain matter. The answer time for them rarely exceeds half an hour, so that you can forget about having to wait for a whole day so as to receive support. Our support service is available for any kind of server-related issues, and the pre-installed software. In the event that you need help with third-party applications, you may consider acquiring the Managed Services upgrade that we offer with all the plans.