Client Support Channels
A One–Hour Ticket Response Time Guarantee
Every single help request you submit to us will be dealt with within maximum one hour. If your trouble ticket or email needs additional assistance from a server admin, we’ll without delay forward it and leave a comment to inform you that your case is being examined. If you make use of the Admin Services package, any of the server management services included there will be completed at a time that is suitable for you.
A Premium–Quality Tech Support Service
We’ll be online for you 24x7 to respond to any inquiries that you may have about our Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need help with server admin procedures, you can have a glance at our Admin Services package, which includes data backup hard disk drive storage space, weekly OS updates, server monitoring and restarting procedures, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Section
We have equipped the Control Panel with a circumstantial knowledgebase, which features exhaustive explanations of its features and functions. What’s more, we have created in–depth video tutorials that will further show you how to carry out a certain operation or troubleshoot a common problem. The help articles and the video tutorials are easily accessible from every section of the Control Panel via the Help and Videos buttons located in the upper right corner.